Helping people with essential tasks in society
Universal design of ICT is about creating solutions that are necessary for some, for example, people with disabilities, but beneficial for all.
‘To ensure what we do is inclusive, we’re following the Web Content Accessibility Guidelines (WCAG) during product development.’
Universal design can help people with tasks they need to solve.
‘In one of my master’s courses, they took us out for an excursion tour to experience universal, inclusive design. To see how the users are using it, and how we can contribute to developing accessible applications.’
‘For example, I met two blind people who used inclusive applications on their phones to guide them. The applications helped them navigate everything and allowed them to purchase tickets themselves.’
‘Universal design helps people so that they are no longer dependent on others and can feel as a part of society.’
– Faisal Ahmed
Faisal divided his master’s thesis into two parts:
One part was developing a product. The other part was getting user feedback and understanding user needs, which enables the development of software and solutions that are easy to use without prior knowledge, meaning anyone can use them.
Universal design is popping up
Now he can see that universal design of ICT is popping up everywhere.
‘Universal design of ICT is popular in most companies. I understand it will be a hub in the future; all the big tech companies are focusing on this.’
Faisal believes this has happened because universal design is helpful for everyone.
‘Why is it more interesting, more highlighted now than a few years ago?’
‘Because ten years ago we did not use technologies that much. Today people are more dependent on diverse kinds of technology. Everyone is looking for solutions to make life and work easier.’
‘Universal design is booming because people are getting more used to information technology. Before, very few knew and cared about it and did not bother that much.’